Loading dock use depends on dock master approval on the day.
Stock may be replenished via the centre’s loading dock, if approved by the dock master.
Stock can be replenished from your bump vehicle parked in the carpark.
Nov-Dec roaming will incur seasonal loading fees.
Roaming in Nov-Dec requires approval.
No mascots in premium centres: Bondi, Syd Central Plaza, Doncaster, Carindale, Miranda.
No roaming in Fashion Precincts
Roaming not allowed in Westfield Sydney, only Sydney Central Plaza.
Roaming Staff can only approach each customer once.
Costumes are subject to Centre approval.
Roaming Staff must be suitably attired.
Staff must not use shopping trolleys for stock transport.
Staff must not approach customers entering/leaving competitor stores.
Roaming staff can’t enter shops, stand on escalators, travelators, lifts, or food courts.
Staff must stay mobile, no stationary setups allowed.
Roaming Permit allows up to 4 promo staff and 4 mobile sampling bins per session.
Half Day Roaming is 4 hours; Full Day Roaming is up to 8 hours within centre trading hours.
Roaming staff must carry their permit while in the mall; security may check.
Roaming staff must report to Concierge on arrival; security will be notified.
Brand and product samples are subject to Centre's approval.
Roaming promotions are one-day events with NO fixed site in the centre.